Refund policy

Refund & Replacement Policy

Every Grand Beginnings item is made to order just for you. Because of this, we do not accept returns or exchanges for buyer's remorse, wrong size or color selection, or personalization entered incorrectly at checkout.

Damaged, defective or misprinted items

If your item arrives damaged, defective or misprinted, we'll make it right. Email us at mygrandbeginnings@gmail.com within 30 days of delivery with:

Your order number
A clear photo of the problem (and the shipping label, if the package was damaged)

Once we review your request, we'll send a free replacement or issue a full refund to your original payment method. You do not need to send the item back unless we ask you to.

Lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we'll help resolve it with the carrier. Please double-check your shipping address at checkout. We're unable to replace orders shipped to an incorrect address provided by the customer.

Cancellations

Production begins quickly. If you need to cancel or change an order, email us within 12 hours of purchase. After production starts, we can't cancel the order.